Impact have provided IT services to the legal sector for over 25 years. We partner with some of the largest law firms in the North West and have supported many of them for decades. We understand and appreciate the challenges with managing your firm’s IT infrastructure and cyber security requirements, and go above and beyond to exceed the industry’s stringent regulatory and compliance requirements.
We understand that your firm needs responsive support to keep fee earners operational and using systems effectively and efficiently. With this in mind, we have experience with all the leading case and practice management systems including: Proclaim, Lawfusion, Hoowla and Partner (P4W)
We know the industry relies on robust and traditional processes, but we also understand that the sector is highly competitive where innovation and embracing new technologies can be crucial to your success. At Impact, we have a wealth of experience in supporting forward-thinking solicitors’ firms and legal organisations of all sizes, and our experts are on hand to help you leverage the latest tech to improve efficiency and safeguard the compliance and regulatory interests of your firm.
Challenges in the Legal sector
Data security risks
Professional services businesses face significant data security risks due to the sensitive client information they handle, including financial records and personal data. Common threats include phishing attacks, ransomware, and unauthorised access, which can lead to reputation damage and regulatory penalties if not properly managed.
Regulatory Compliance
Professional services firms face regulatory compliance risks due to evolving data protection laws such as GDPR and industry-specific standards. Failure to comply can result in hefty fines, legal liabilities, and reputation damage, making robust compliance frameworks and regular audits essential.
Document storage & management
Document storage poses risks for professional services firms when sensitive files are kept in unsecured systems or shared without proper access controls. Poor storage practices can lead to data breaches, compliance violations, and loss of client trust, making encryption and secure cloud solutions critical
Remote access
Remote access and system availability introduce risks for professional services firms, as employees often connect from various locations and devices. Weak authentication, unsecured networks, or downtime can lead to data breaches, service disruptions, and compliance issues, making multi-factor authentication and robust uptime monitoring essential
Legal IT Support FAQs
We go to great lengths to provide the lightning-fast response times that your firm requires. This is something we are very proud of, and our customers always comment on our impressive response times. We answer the phone in just 7 seconds on average, and usually start working on your problem immediately.
Calls are answered by our highly trained engineers (no call handlers here). Many of our team have been with us for over 10 years, because they align with our values of service excellence above all else. Our engineers want to build a relationship with you and your firm, so we feel like an extension of your team. You can meet our team here.
Yes, we actively monitor your systems to resolve underlying issues before they become more serious problems. Our proactive approach ensures that your systems continue running as they should.
Yes, we can help your firm move from an on-premises infrastructure to a cloud-based environment. There are many benefits of the cloud, but the legal sector has been slow to adopt it due to the reliance on server-based case management systems, and cyber security concerns. Our team of cloud and cyber security specialists can help you overcome these challenges and benefit from the cloud.
Yes, Impact takes cyber security very seriously and currently holds both Cyber Essentials Plus and ISO 27001 accreditations. We have in-house cyber security experts that can help your firm obtain and maintain compliance with these frameworks. We understand the regulatory requirements in the sector and monitor best practices from the SRA and Law Society.
Ready to see how we can help?
Not sure if your tech setup’s holding you back? We’ll take a look – no pressure, no jargon. Just a free, friendly on-site check-up to show you what’s working, what’s not and where things could be better. Whether you’re using on-site servers, cloud platforms, or a mix of both, we’ll spot anything that’s slowing you down or putting you at risk.
Here’s what to expect:
- A detailed review of your current IT setup
- Advice on things that might be slowing you down or causing risk
- Simple, practical tips to boost reliability, security and speed
- A clear, jargon-free plan – only if there’s something worth doing!
Here's what firms say about us
Responsiveness, security, and professionalism are at the core of what we do. We understand that each of our partner law firms is placing their reputation in our hands when they trust us with their technology. Here’s what our legal sector clients say about us…
“The team at Impact is great to deal with. The engineers are fast to respond to and solve any problems. We also receive sound IT advice from Impact, which has helped to support our business growth. Impact’s IT service is excellent all round, and I can recommend them with complete confidence.”
Asjad Hussain, Senior Partner
"We have been with Impact for 14 years and have always found them very approachable and quick to respond to any queries we have. Our favourite thing about Impact is their speed of assistance and how easy they are to get hold of in an emergency. Our biggest challenge has been the risk of fraud and cyber security, especially the interception of emails and sensitive information, for example, bank details. Impact has helped us overcome this challenge, and we feel protected and secure."
Donna Harrison - Partner
Make an enquiry today
Just drop us a line below.
Unit 6 The Crossroads
Freckleton Street
Kirkham, Preston
Lancashire
PR4 2SH
Monday-Friday; 9.00am - 5.00pm