What makes Impact special?
25 years of refined processes? The best software, tools and partners? A clear vision and purpose? A focus on service excellence? A focus on protecting our clients from cyber-crime? Our core values? Our rapid response times?
It’s our people that make us special.
Your Needs Come First, Not Ours
We take a simple approach. Our success depends on your success. It is Impact Computing's mission to ensure you are getting the best outcome, whether you are a client or a member of our team.
Prioritising Your Needs
We are committed to assisting you in achieving success with technology, whether you need full-service IT management or just IT support for your internal team. As a company founded in 1999, we've learned that everything we do is pointless if it doesn't benefit your business.
An Exceptional Culture
Since 1999, we've built a culture that values individuals rooted in our core values. We have valued team members who take pride in their work, are fulfilled and supportive, and take great pleasure in their work.
Here’s what our clients say
“…I find the support staff approachable and accommodating to problem solving and they stick with problems and find solutions. Communication is good and positive”
“…I have always been happy with the speed of resolution, your staff are always happy to help and don’t use tech jargon that I would not understand”
“…The service has always been professional, reliable and high quality”
“…Very friendly and helpful. We never feel like we are asking for too much. Thank you”
“…The staff are easy to contact. They are always helpful and resolve the issue”
10 more reasons why we’re awesome
At Impact, excellence speaks through professionalism, patience, helpfulness, and efficiency. We take pride in delivering swift, professional support that allows you to directly connect with our experts in around 10 seconds.
✔ Rapid Response
Speak to an engineer in around 10 seconds. Our service is prioritised based on speed without compromising on quality. No matter what IT challenges your business faces, our prompt response and resolution times are a key differentiator
✔ Unlimited Support
With our unlimited IT support, you get complete peace of mind knowing help is always just a call or click away — no surprise costs, no limits. Whether it’s a quick question or a complex technical issue, our team is ready to assist whenever you need us. This approach gives your business predictable costs, faster response times, and the confidence that expert help is always available to keep you running smoothly.
✔ 24/7 monitoring
Our 24/7 monitoring service keeps a constant eye on your systems, ensuring potential issues are identified and resolved before they impact your business. By continuously tracking performance, security, and network health, we can prevent downtime and keep your operations running seamlessly. This proactive approach means fewer disruptions and faster resolutions.
✔ Secure by default
Our security patching ensures your systems are always up to date and protected against the latest threats. We proactively apply updates and critical fixes to keep your network, devices, and data secure. By staying ahead of vulnerabilities, we reduce your risk of cyberattacks and downtime. Everything we do is aligned with Cyber Essentials and cyber security best practices.
✔ Out-of-hours support
We understand that many businesses need help round the clock. If you need help outside of office hours – we’ve got you covered.
✔ Expert Engineers
Our engineers have decades of experience. We have specialists in Windows, Cyber Security, Networking, Cloud and Microsoft 365. Each member of our team brings years of experience and knowledge to deliver tailored solutions that meet your unique IT requirements
✔ Easy onboarding
Moving to us is easier than you think – Our efficient onboarding process makes moving your IT services to Impact Computing easy. We make the experience seamless, and we’ll handle everything for you.
✔ Regular performance reviews
It is important we understand your business goals and identify any pain points. We meet with you as often as you like to keep your business moving in the right direction. We often look years ahead to predict and avoid common growth challenges.
✔ Everything you need in one place
Got a problem or exciting new project? – We’ve seen it all before. You get the same Impact approach across all our services: Managed Wi-Fi, VOIP telephony, Cabling & Fibre, Internet Connectivity, Web hosting, Disaster recovery, Power BI and business automation – we can help with it all.
✔ Decades of Trust
We are proud of the trust and loyalty our clients have shown in our IT support services. Over the past two decades, Impact has built a reputation for reliability and excellence among businesses in the North West. It is a testament to our commitment to delivering superior IT support services so that our clients trust us to maintain their success.
Make an enquiry today
Just drop us a line below.
Unit 6 The Crossroads
Freckleton Street
Kirkham, Preston
Lancashire
PR4 2SH
Monday-Friday; 9.00am - 5.00pm